Customer Service

Ilapak’s customer service is the cornerstone upon which our customer assistance process is built. Our worldwide network of sales and service centres allow us to offer you a top-notch service, guaranteeing you what you need, when you need it, every time.

All Ilapak’s services are created to offer you the highest quality, ready availability, an excellent quality price ratio (lowest cost of ownership) and support throughout the product’s life cycle. We strive to be considered by our customers as the first and most valid place to source all the spare parts you need, including those that are available on the open market. We want to make it genuinely possible for our customers to reduce the complexity of dealing with a multitude of different suppliers, enabling you to focus your resources on core business activities.

World-class service and assistance

Ilapak's service and parts support is world class. Operating out of our strategically-located parts and service centres, or via our approved agents, our service engineers are the best in the packaging business. Factory trained, they'll ensure your packaging equipment keeps running efficiently every day. With parts readily available on the shelf, you know we've got it covered with our 100% commitment. We aim to be your “one stop shop” for Ilapak parts and service, or in other words, the place where you can find everything you need to operate your Ilapak equipment efficiently and reliably.